Return & Exchange

We hope you love your purchase, but if you'd like to return an item, just follow the steps below.

Need help? Email to service@starluxes.com and one of our expert customer service will text you back. Email allows you to go about your day and respond at your leisure.

What items can I return or exchange?

All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals (not including plastic dress bags) intact. Once any tag has been removed, an item cannot be returned.

Items not eligible for return or exchange:

  • Personalized and dyed items
  • Perishables, swimsuits, and personal care items including face masks
  • Final sale items
  • Items with any tags removed or packaging/seals (not including plastic dress bags) opened

How do I return items purchased online?

For purchases made at starluxes.com, you may initiate a return for up to 15 days after you receive your merchandise for a refund in the form of your original payment. 

Follow the instructions below to return, you may pay for return shipping via your choice of carrier. The return shipping fee for non-quality issues needs to be paid by the customer.

Step 1: Submit Return Request

  1. Go to your account on our website, where you can find your orders. Find the order you want to return and take a screenshot of the order number and the item you want to return.
     
  2. Send an email to customer service(service@starluxes.com) with the order number that needs to be returned, a screenshot of the product you want to return, and the reason for the return.


Step 2: Pack It Up
Pack the items you need to return according to the return address and return instructions provided by customer service.

Step 3: Send It Off
Send the package back to us via the logistics method you choose. Keep the tracking number of the package and it is best to take a photo and send it to us.

As a reminder, ship your item to us within 7 days of initiating your return.

Step 4: Receive Your Refund
We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed. 

Please hold on to your return tracking number until your return is processed, as you may be asked to provide that if you need to check on the status of your return. 

Once we confirm receipt of your returned package, your refund will be returned to your payment account within 7 working days.

If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.


Have a question? Email us: service@starluxes.com

How do I exchange items purchased online?

To complete an online order exchange, you must complete a return and place a new order of equal or greater value. Please contact us to assist you with both your return and placing your new order: service@starluxes.com